HOW DO I FILE A COMPLAINT OR A COMPLIMENT REGARDING THE CAPTIONS ON A TELEVISION SHOW OR FILM? |
IN AUSTRALIA:
To complain about captioning on TV: https://www.acma.gov.au/complain-about-captioning-tv
This Australian Communications and Media Authority (ACMA) site is also a great jumping-off place to read about the rules governing what you see and hear on TV and other types of complaints you may want to file.
IN THE UNITED KINGDOM:
OFCOM (for accessibility including subtitling, signing, and audio description): https://www.ofcom.org.uk/make-a-complaint/complain-about-tv-radio-or-on-demand-services/subtitling-signing-or-audio-description/
IN CANADA:
CRTC (Canadian Radio-television and Telecommunications Commission): https://crtc.gc.ca/eng/info_sht/b321.htm
IN THE UNITED STATES:
To file a complaint about Closed Captioning, Telecommunications Relay Services (TRS), Communications Services & Equipment, Video Programming on Television & Other Equipment, and/or Other Accessibility Problems:
Searchable registry of Video Programming Distributors (VPD) Registry:
POPULAR STREAMING SERVICES
Netflix
How to share accessibility-related feedback: https://help.netflix.com/en/node/12411
Hulu
Troubleshooting page: https://help.hulu.com/article/hulu-captions-trouble
Email contact under "Captions/subtitles are incorrect": DS.hulucaptionsfeedback@disney.com
Disney+
Closed Captioning Inquiries: https://help.disneyplus.com/article/disneyplus-closed-captioning-inquiries
Amazon Prime
Troubleshooting page: https://www.amazon.com/gp/help/customer/display.html?nodeId=GYSDCV5YBV4UWQ56
Email address for feedback (no form or detailed complaint process available): PV-captions-feedback@amazon.com
britbox
FAQs for Closed Captions & Subtitles: https://help.britbox.com/hc/en-us/sections/19820353507223-Closed-Captions-Subtitles
Clicking on any of the questions in the above link will lead you to a general contact us link where you can provide feedback.
Max
General info regarding captions/subtitles only: https://help.max.com/US/Answer/Detail/000002515
Paramount+
Detailed info on how to send in a captioning complaint/concern: https://www.paramountplus.com/closed-captioning/
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