Global Alliance Empower Hour for Medical Professionals

Empower Hour for Medical Professionals

Accessibility for patients with hearing loss

Quality access to communication with a health care provider is vital in patient care.

Ensure your facility is providing patients with disabilities the proper “equal and effective” accessibility accommodations to communicate with their providers, avoid errors, protect patient rights, and achieve positive-patient outcomes.

Speech-to-text communication with simultaneous language translation, if needed, facilitates patient understanding by accommodating a vast number of communities with disabilities: Deaf and hard-of-hearing, auditory processing disorders, brain injury, ADHD, and more. It also promotes effective communication for multi-lingual patients and those learning different languages.

It is a daily struggle for patients to receive adequate accommodations in health care settings. Quality patient care includes ensuring that all communications are accessible. Effective communication includes patient understanding,

Does your facility:

➢ make accessibility a priority?

➢ receive training/education regarding accommodation options to ensure successful outcomes for patients?

➢ know which accommodation service is appropriate for each scenario and how to arrange the service?

➢ know how far in advance to ask a patient if they will need accommodations?

➢ know how patient confidentiality is protected and secured when dealing with accommodation services?

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